COVID-19 Updates

Updates

COVID-19 Updates:

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Ambrosia’s purpose is to provide families and communities with healthy foods, supplements and essential household products. We remain committed to ensuring our community has access to these essentials, especially during this unprecedented time.

Ambrosia is proud to be an essential business. All three Ambrosia locations remain open for in-store shopping, curbside pick-up and delivery! Thank-you for supporting us and for shopping local!

The health and well-being of our Team Members and Customers is our number one priority. Please know that this issue has our full, undivided attention. We’d like to give you an update on proactive precautions to help provide a healthy, enjoyable shopping experience.

Updated Face Mask Policy Effective 01/08/2021 

Customers must wear a face mask that covers their mouth and nose at all times. 

Individuals who are unable to wear a face mask due to a medical condition must wear a face shield. 

Children under the age of 5 are exempt. 

​Please speak with an Ambrosia team member or security guard if you require a face mask or wish to purchase a face shield.  If you are unable to wear a face covering, or do not wish to do so, please use our pickup or delivery service. 

Entry to Ambrosia will be granted only to those wearing a face mask or face shield 

Suspended Demos: We have suspended demos and sampling at our locations until further notice

Increased Sanitation: We’ve added staffing dedicated to the cleaning and sanitation of our stores throughout the day. This includes a heightened concentration on high-use surfaces such as shopping carts, counter tops, washrooms, checkout areas and credit card readers. We are sanitizing railings, handles, and carts every 1-2 hours at all locations. We also have a cleaning crew come in every night and they are taking extra sanitation precautions.

Single Use Plastic Bags: As of August 1, will will be charging 5 cents for single-use plastic bags. All proceeds will be donated to local charities. Thank-you for your continued support and kindness.

Contactless payment is preferred at all locations.

For our Team Members: We have added communications to reinforce the importance of following all public health protocols. We are encouraging our Team Members to closely monitor their health and well-being and to stay home, if they or someone in their household are sick. Anyone who has traveled outside of Canada must remain in quarantine for 14 days following their return. All team members are required to wear a face covering while at work.

Social Distancing: We ask that you please practice social distancing while shopping at our Ambrosia locations by maintaining 6 feet from other people in our store. If you are experiencing COVID-19 symptoms, please ask a friend or family member to shop on your behalf. Let’s help each other flatten the curve as a community.

We are excited to announce that the gravity bins in our bulk departments are now OPEN at all locations. 10kg bags of select bulk products are now ALSO available for purchase at these locations. Many previously-bulked items are also available packaged.

Delivery and Curbside Pickup: This is now available at our Thornhill, Avenue and Vaughan locations. Please click here to access our online order form!

We adhere to ALL guidelines from York Region and/or Toronto Public Health, including but not limited to store capacity, distancing, masking, sanitizing. We are unable to address complaints regarding the current COVID-19 pandemic. If you have any public health concerns, please contact them at:

  • York Region: 1-877-464-9675
  • Toronto: 416-338-7600

If you have any customer service concerns, complaints, or compliments, we are happy to serve you.

We are fully committed to doing the best that we can every day to ensure our Team and Customers are protected. We will update this page as adjustments are made.

We’re all in this together, and we’re asking that you please show kindness, support and patience with our staff and other shoppers.

Team Ambrosia